SHIPPING POLICY

Thank you for shopping with House of Nayeka. We are committed to delivering your orders safely and efficiently across India.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is processed and shipped, you will receive a confirmation email or SMS with tracking details.

Shipping Timeline

Estimated delivery timelines:

  • Metro Cities: 3–7 business days
  • Other Cities and Towns: 5–10 business days
  • Remote Locations: 7–14 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

  • Free Shipping on prepaid orders across India.
  • Cash on Delivery (COD) charges, if applicable, will be displayed at checkout.

Any promotional shipping offers will be communicated on our website and may be subject to specific terms.

Order Tracking

Once your order is shipped, a tracking number will be shared via email or SMS. Customers can use the tracking details to monitor the status of their shipment.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply for re-shipment.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. House of Nayeka is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged or Missing Packages

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with:

  • Order number
  • Photographs of the package and product
  • Description of the issue

We will review the matter and provide an appropriate resolution.

Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control. House of Nayeka shall not be held liable for courier-related delays.

Contact Us

For shipping-related questions, please contact us:

House of Nayeka

Email: houseofnayeka@gmail.com

Website: https://houseofnayeka.com

Thank you for choosing House of Nayeka. We appreciate your trust and look forward to delivering timeless elegance to your doorstep.